Customer Service Rep ( 02950)-320 South Elm Street

Domino's Franchise • Centralia, IL

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About The Position

MBR Management, a locally owned Domino's franchise, is seeking a friendly and empathetic Customer Service Representative in Centralia, United States. The representative serves as a customer-facing contact, providing support and resolving concerns professionally and thoughtfully in a fast-paced environment. The role involves communicating through multiple channels, processing orders and requests, maintaining customer records, and working with teammates and management to provide a positive customer experience.

Requirements

• Excellent verbal and written communication skills.
• Strong active listening and empathy skills.
• Ability to remain calm and patient when handling difficult customer situations.
• Problem-solving mindset focused on customer satisfaction.
• Proficiency with customer service software, CRM systems, and ticketing platforms.
• Ability to multitask and manage time effectively in a busy environment.
• Organizational skills and attention to detail.
• Reliability, punctuality, and a strong work ethic.
• Ability to work collaboratively within a team environment.

Responsibilities

• Respond promptly to customer inquiries received by phone, email, chat, and other communication channels.
• Listen actively to customer concerns and provide thoughtful, supportive solutions.
• Resolve customer issues and complaints professionally and empathetically.
• Maintain accurate and detailed customer records and documentation in the system.
• Process customer orders, transactions, and requests efficiently.
• Provide clear and accurate information about products and services.
• Follow up with customers to ensure their satisfaction and that their concerns have been addressed.
• Meet or exceed performance metrics and quality standards.
• Collaborate with team members to share best practices and support one another.
• Escalate complex or sensitive issues to management when necessary.
• Identify opportunities to improve the customer experience and provide feedback to supervisors.

Benefits

• Flexible hours
• Competitive wages
• Employee discount on all food items
• Advancement opportunities
• Paid training
• Bonus structure
• Health, dental, and vision insurance after 60 days of employment
• Voluntary accident coverage and critical illness coverage
• Flexible Spending Accounts
• Ability to contribute to a 401(k)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed