Title Unit - Customer Service Representative

Copart•Spartanburg, SC

11d•$18 - $20•Onsite

About The Position

Copart, Inc. is a global technology leader and the premier online vehicle auction platform, with over 200 facilities worldwide, connecting vehicle sellers with over 750,000 buyers in more than 190 countries. We are committed to providing an unmatched experience through our people, processes, and technology. The Customer Service Representative (CSR) delivers exceptional service to both internal and external customers by understanding Copart practices and offering solutions that enhance the customer experience. The primary responsibilities include accurately inputting, barcoding, scanning, and filing vehicle titling documents, completing titling documents in compliance with company and DMV guidelines, and providing other office support as needed. This role may expand to include chat and email customer support. The CSR will answer and make calls professionally, focusing on call resolution, utilizing company resources to gather information, and meeting customer needs. Performance is measured on call quality, including knowledge, professionalism, and timely follow-ups. Other duties may be assigned.

Requirements

One year of office support experience in a customer service role preferred.
High School diploma.
Excellent customer service skills and attitude.
Excellent written and verbal skills.
Proficient with office equipment.
Attention to detail.
Problem-solving.
Computer proficiency - MS Suite.
Typing speed 45WPM.
Professional appearance.
Ability to multi-task in a fast-paced environment.

Nice To Haves

Bilingual skills a plus.

Responsibilities

Accurately input, barcode, scan, and file documents related to vehicle titling.
Accurately complete titling documents for customers in compliance with company and DMV guidelines.
Provide office support functions as needed.
Answer and place calls in a professional manner.
Focus on call resolution and use company resources to gather information and offer solutions to meet customer needs.
Other duties as assigned.