Title Unit - Customer Service Representative
About The Position
Copart, Inc. is a global technology leader and the premier online vehicle auction platform, with over 200 facilities worldwide. We connect vehicle sellers with over 750,000 buyers in more than 190 countries. Our mission is to provide an unmatched experience through our people, processes, and technology. The Customer Service Representative (CSR) delivers exceptional service to both internal and external customers. This role requires a strong understanding of Copart's practices to offer solutions that enhance the customer experience. Key responsibilities include accurately inputting, barcoding, scanning, and filing vehicle titling documents, completing titling documents in compliance with company and DMV guidelines, and providing general office support. The position may also involve chat and email customer support, professional call handling, and focusing on call resolution by utilizing company resources to gather information and meet customer needs. Other duties may be assigned.
Requirements
- High School diploma
- Excellent customer service skills and attitude
- Excellent written and verbal skills
- Proficient with office equipment
- Attention to detail
- Problem-solving skills
- Computer proficiency - MS Suite
- Typing speed 45WPM
- Professional appearance
- Ability to multi-task in a fast-paced environment
Nice To Haves
- One year of office support experience in a customer service role
- Bilingual skills
Responsibilities
- Accurately input, barcode, scan, and file documents related to vehicle titling.
- Accurately complete titling documents for customers in compliance with company and DMV guidelines.
- Provide office support functions as needed.
- Offer solutions that aid and facilitate a unique customer service experience by understanding client needs.
- Answer and place calls in a professional manner.
- Focus on call resolution and use company resources to gather information and offer solutions to meet customer needs.
- Perform other duties as assigned.
Benefits
- Medical/Dental/Vision
- 401k plus a company match
- ESPP - Employee Stock Purchase Plan
- EAP - Employee Assistance Program (no cost to you)
- Vacation & Sick pay
- Paid Company Holidays
- Life and AD&D Insurance
- Discounts
- Many other employee benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
