Customer Service Representative - USL Auckland
About The Position
USL Medical, a leading New Zealand company specializing in healthcare solutions, is seeking a Customer Service Representative for its Auckland team. As part of the Bunzl umbrella, USL offers the benefits of a large corporation within a close-knit office environment. This role is pivotal to the company's success, requiring an extraordinary level of customer service. The position is described as busy, varied, and demanding, necessitating accuracy, clear communication, time management skills, and the ability to handle order placement and public inquiries across multiple channels.
Requirements
- Ability to communicate well both verbally and in writing to a wide variety of people.
- Empathy for others.
- Willingness to 'muck in'.
- Ability to provide customers with the level of service expected within our industry.
- Accuracy.
- Ability to communicate with warmth and understanding.
- Time management skills.
Responsibilities
- Be highly organised with an emphasis on accuracy, timeliness, and proactive communication.
- Champion solution-based techniques to take ownership of customer enquiries/issues.
- Manage inbound and outbound calls and achieve a high level of customer satisfaction in line with business goals.
- Process customer order/changes/returns according to established policies and procedures.
Benefits
- Profit share scheme for eligible employees
- Exclusive motor vehicle and health insurance products
- Travel and accommodation discounts
- Study assistance
- Many wellbeing and community programs
- Access to discounted Bunzl products
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
