Customer Service Representative

Sealing Devices • Lancaster, NY

21d • Hybrid

About The Position

Get to know Sealing Devices’ products, pricing, and margin goals so you can confidently support customers and the internal team. Be a go-to partner for customers, answering questions about products, availability, applications, pricing, and credit terms with clarity and care. Listen closely to customer needs and use your technical knowledge to recommend sealing solutions that perform in demanding aerospace, defense, and government environments. Create accurate quotes and bids for components used around the world in mission-critical applications. Take orders and gather information from customers and vendors via phone, email, fax, or in person—making the process smooth and reliable. Keep customers in the loop by sharing delivery timelines, warranty details, service information, and order updates. Build genuine, long-term relationships with customers and vendors based on trust, responsiveness, and follow-through. Stay involved after the sale to help solve problems, answer questions, and provide dependable ongoing support. Maintain accurate customer, order, and inventory records using Oracle and internal systems. Continue learning about new products and technologies so you can make thoughtful, well-informed recommendations. Share customer feedback with product and design teams to help improve and evolve our solutions. Speak up about quality concerns to help protect reliability and high standards. Follow established procedures while offering ideas to improve how we work and serve our customers. Help maintain a safe, clean, and compliant workplace in line with the Sealing Devices Quality System.

Requirements

• Associate’s degree (two-year college or technical school) required
• At least 3 years of experience in customer service, inside sales, or a related role
• Comfortable using Microsoft Word and Excel in a day-to-day work environment
• Ability to think analytically and work through multiple requirements to find the best solution
• Comfortable juggling multiple tasks and priorities in a fast-paced setting
• Able to read and understand blueprints to support accurate quoting and recommendations
• A positive attitude is everything when delivering top-notch customer service
• Follow through on your commitments
• Be a problem solver
• Go above and beyond
• Remain outcome-driven

Nice To Haves

• Preferred areas of study include Business, Marketing, Finance, or Economics
• Experience with systems like Lotus Notes or Oracle is helpful, but not required—we’ll train you

Responsibilities

• Get to know Sealing Devices’ products, pricing, and margin goals
• Be a go-to partner for customers, answering questions about products, availability, applications, pricing, and credit terms
• Listen closely to customer needs and use your technical knowledge to recommend sealing solutions
• Create accurate quotes and bids for components
• Take orders and gather information from customers and vendors via phone, email, fax, or in person
• Keep customers in the loop by sharing delivery timelines, warranty details, service information, and order updates
• Build genuine, long-term relationships with customers and vendors
• Stay involved after the sale to help solve problems, answer questions, and provide dependable ongoing support
• Maintain accurate customer, order, and inventory records using Oracle and internal systems
• Continue learning about new products and technologies
• Share customer feedback with product and design teams
• Speak up about quality concerns
• Follow established procedures while offering ideas to improve how we work and serve our customers
• Help maintain a safe, clean, and compliant workplace in line with the Sealing Devices Quality System

Benefits

• Salary ranges for this position are determined based upon the job location and can be adjusted based upon experience, reflecting our commitment to valuing the expertise and contributions of our individual team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree