Customer Service Representative (Full Time)

Homes Alive Pets•Kelowna, BC

10d•Onsite

About The Position

Homes Alive Pets is not an average pet store, but rather a community hub focused on a higher standard for pet care. The company takes a brand-agnostic, knowledge-over-upselling approach, empowering customers to make confident decisions for their pets. Their mission is to add value to every life, including guests, their pets, employees, co-workers, brand reps, vendors, and communities, by elevating every life as important and worthwhile, and by offering value, discounts, and a fair balance of price and quality. Customer Service Representatives are the first point of contact for customers, ensuring a positive shopping experience. They operate cash registers, handle money, provide product information, and maintain a clean and organized work environment. A typical day involves helping customers find pet supplies, providing pet care and nutrition information, assisting at the cash register, maintaining store appearance and inventory, and interacting with pets.

Requirements

excellent communication and people skills
experience in customer service or a willingness to learn
a passion for pets
A Positive and Hardworking Attitude
A willingness to go the extra mile to provide customers with the best possible shopping experience
Strong Communication Skills
Ability to clearly communicate with customers and other staff
Resilience. Ability to remain calm and navigate through high stress situations
Excellent time management & attention to detail
Excellent teamwork & collaborative abilities
Confident & articulate communication
Trustworthy & positive attitude
Understanding of pet nutrition & needs
Ability to lift 50lbs

Responsibilities

To serve and learn the immediate needs of customers and offering honest and sincere advice, as well as welcoming them to the culture of the Homes Alive community.
Operate cash registers and accurately handle cash.
Maintain stock on the shelves, product detail communication for your specific section (ie. Price tags, sales signs, etc.), clean and face products and shelves to provide the highest quality of solo shopping experience for the customer.
Self-initiate service to co-workers and leaders to assist with any projects or tasks to develop a culture and community of servantship and improve the quality of life of those around you.
Complete routine tasks specified in checklists & delegated by leaders and follow proper system procedures for efficiency, effective communication, and accuracy of inventory.
Take initiative in any possible opportunities to learn and develop skills or knowledge in any area within Homes Alive to develop yourself to become a servant leader (a leader that goes the extra mile to serve others).