Customer Service Representative (Full Time)

Homes Alive Pets•Kelowna, BC

2d•Onsite

About The Position

Homes Alive Pets is seeking a Customer Service Representative to join their team. This role is crucial as they are the first point of contact for customers, ensuring a positive shopping experience. The company emphasizes a knowledge-over-upselling approach, focusing on understanding customer and pet needs to empower confident decisions. Their mission is to add value to every life, including guests, employees, and the community, by elevating each life as important and worthwhile, and by offering fair prices and quality products.

Requirements

Excellent communication and people skills.
Experience in customer service or a willingness to learn.
A passion for pets.
A positive and hardworking attitude.
A willingness to go the extra mile to provide customers with the best possible shopping experience.
Strong communication skills; ability to clearly communicate with customers and other staff.
Resilience; ability to remain calm and navigate through high stress situations.
Excellent time management & attention to detail.
Excellent teamwork & collaborative abilities.
Confident & articulate communication.
Trustworthy & positive attitude.
Understanding of pet nutrition & needs.
Ability to lift 50lbs.

Responsibilities

Operate cash registers and handle money accurately.
Provide customers with information about products offered in the store.
Maintain a clean and organized work environment.
Serve and learn the immediate needs of customers, offering honest and sincere advice.
Welcome customers to the Homes Alive community culture.
Maintain stock on the shelves.
Communicate product details (e.g., price tags, sales signs).
Clean and face products and shelves.
Self-initiate service to co-workers and leaders to assist with projects or tasks.
Complete routine tasks specified in checklists and delegated by leaders.
Follow proper system procedures for efficiency, effective communication, and accuracy of inventory.
Take initiative to learn and develop skills or knowledge within Homes Alive.
Help customers find supplies for their pets.
Provide information about pet care and nutrition.
Assist customers at the cash register.
Ensure the store looks clean and presentable.
Ensure inventory on the shelves is full and well organized.
Interact with dogs and cats and hand out treats.