Customer Service Representative

AmeriVet•San Rafael, CA

20d•$18 - $24•Onsite

About The Position

Animal Medical Center San Rafael is currently looking to hire a Customer Service Representative to join our team! The ideal candidate will be a dependable, detail-oriented team player who loves pets and being part of a fun, supportive team. They will harbor a positivity, be inclusive and a motivating team member. Animal Medical Center San Rafael is a spacious, 4,000 sq/ft modern practice located just north of San Francisco. With 3 exam rooms and all the amenities of a fully equipped hospital, our team provides outstanding patient care in a collaborative, supportive environment. As our clients' first and last point of contact, the Client Service Representative (CSR) is vital in consistently delivering an exceptional client experience. To provide an exceptional experience, a CSR manages appointments, answers calls, processes patient information, and ensures seamless communication between clients and our medical team. Through our tech systems, you’ll help streamline processes, enhance client access to care, and create a welcoming environment for pets and their owners.

Requirements

High school diploma or equivalent work experience required
Excellent communication skills and a strong desire to provide compassionate, client-focused service
Prior customer service experience, preferably in a veterinary or healthcare setting
Basic proficiency with technology, including scheduling software and online communication platforms
Strong organizational skills and the ability to handle multiple tasks efficiently, even during busy periods.

Nice To Haves

loves pets
dependable
detail-oriented
team player
positivity
inclusive
motivating team member

Responsibilities

Answer calls and emails promptly with professional, friendly service
Schedule appointments based on client needs and veterinarian availability, including forward booking
Use technology to send appointment reminders, confirmations, and follow-up messages to keep clients informed and their pets' care on track
Make outbound calls to re-engage lapsed clients and encourage them to schedule appointments
Greet clients warmly and ensure a positive experience throughout their visit
Use active listening to gather important medical information and triage inquiries, directing more complex questions to the medical team
Demonstrate empathy in all interactions, especially when dealing with upset or emotional clients, while maintaining a calm and professional demeanor
Promote current promotions and campaigns, keeping clients informed about special offers, services, and initiatives
Update client and patient records in our practice management system with accuracy and efficiency
Process billing transactions, including credit card payments, digital payments, financing options, and insurance claims
Maintain organized records of client communications and appointments to streamline operations
Provide clients with accurate post-visit instructions, including medication schedules and follow-up care
Help maintain a clean, organized reception area and assist with daily practice operations as needed
Inform clients about the services offered, preventive care options, and how they can conveniently book appointments online or shop for pet products through our online store