Customer Service Representative - Call Center CSR
About The Position
The Customer Service Rep. converts incoming service request into booked calls for our Service Technicians. The CSR is the first line of communication with current and potential customers and serves a key role in building the customer relationship as well as setting the customers’ expectations about the company. Call Center experience is preferred! Acree has been in business since 1967 (over 50 years!). We proudly service the Tampa community and the other counties: Pinellas, Pasco, some Polk, and Manatee. We offer same-day service from top-notch technicians that provide unparalleled customer service. At Acree, we believe that our employees will take great care of our customers because we take great care of our employees. Everybody Wins!
Requirements
- Excellent verbal and written communication skills
- Positive, professional, and friendly demeanor
- Strong problem-solving and multitasking abilities
- Self-motivated, organized, and team-oriented
- Receptive to coaching for improved performance
- Able to work a flexible schedule including evenings, weekends and holidays shift
- High school diploma or equivalent
Nice To Haves
- Bi-Lingual / Spanish speaking
- Call Center experience is preferred
- Associate’s or higher degree a plus
Responsibilities
- Handle high-volume inbound calls with professionalism and accuracy
- Convert inbound inquiries into scheduled, revenue-generating service appointments
- Accurately collect and enter all necessary customer information into the service database
- Make outbound calls to schedule, confirm, and follow up on appointments
- Resolve customer concerns while maintaining composure and professionalism
- Enter and manage data accurately within our CRM system
- Collaborate with dispatch, technicians, and internal teams to avoid scheduling errors
- Conduct follow-up calls with customers to ensure satisfaction and explore additional service opportunities
- Participate in training sessions and remain informed on service updates, offerings, and procedures
Benefits
- Competitive hourly pay + weekly pay
- Incentive opportunities
- Medical, Dental, and Vision Insurance
- 401(k) with Company Match
- Paid Time Off (PTO) & Paid Holidays
- Company-Paid Life Insurance
- Short-Term & Long-Term Disability
- Employee Assistance Program (EAP)
- Opportunities for advancement in a company that promotes from within
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
