Customer Service Representative

TEKsystems • Scottsdale, AZ

16d • $25 - $26 • Hybrid

About The Position

We are hiring a Customer Service Representative to support customers using public safety technology products and services. In this role, you'll assist customers through phone, email, and chat while providing accurate information, documenting interactions, and helping resolve issues in a timely and professional manner. This is a hybrid position that combines customer support, problem-solving, and CRM case management in a structured, metrics-driven environment.

Requirements

• High school diploma or equivalent
• 1-2 years of customer service or customer support experience
• Experience handling customer interactions through phone, email, or chat
• Strong verbal and written communication skills
• Active listening, customer empathy, and conflict resolution abilities
• Proficiency with Microsoft Office
• Experience using CRM or call center software
• Ability to follow processes, maintain accurate documentation, and manage multiple tasks
• Comfortable working in a performance-measured environment with productivity and quality metrics
• Applicants must be authorized to work for any employer in the United States

Nice To Haves

• Associate's or Bachelor's degree
• 2+ years of multi-channel customer support experience
• Experience using Salesforce, Microsoft Dynamics, or contact center platforms
• Prior experience supporting customers in a fast-paced environment
• Knowledge of technology products, training coordination, or customer enablement programs

Responsibilities

• Respond to customer questions and issues through phone, email, and chat
• Troubleshoot customer concerns and identify appropriate solutions
• Clearly explain processes, options, and next steps to customers
• Document all customer interactions and case updates in Salesforce
• Follow established procedures, policies, and support guidelines
• Maintain accuracy while working across multiple systems and tools
• Meet service and productivity goals related to response times, case management, quality, and customer satisfaction
• Support customers with questions related to technology products, training resources, and online platforms
• Share process improvement suggestions that enhance the customer experience

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED