Customer Service Representative
About The Position
A career at Concord Insurance Group is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. As a Customer Service Representative you will process requests from customers, answer customer questions regarding existing business, and direct incoming work to the appropriate area. Work is performed under close supervision. You will be expected to provide exceptional service to our agency partners and policyholders by developing, and maintaining, deep knowledge of our products, systems and services in order to effectively respond to their daily inquiries and communications.
Requirements
- High school diploma or its equivalent required.
- A minimum of one year of experience as a Customer Service Representative is required.
- Ability to read, interpret, and react to documents such as insurance policies, procedure manuals, and legal documents.
- Ability to assemble information, develop opinions, and clearly express decisions using sound reasoning and judgment.
- Ability to communicate, in both oral and written formats, in a polite, clear, concise, and accurate. way.
- Ability to apply effective problem resolution and interpersonal skills
- Ability to organize assigned work
- Ability to manage multiple responsibilities at once
- Ability to effectively deal with a diverse group of individuals and manage varied factual circumstances
- Ability to maintain confidentiality and data security
Nice To Haves
- Associate’s degree or several years of related experience and/or training is preferred.
Responsibilities
- Communicate and work with customers and associates at all levels
- Review and answer inquiries from customers
- Handle an average of 35-45 inbound calls per day, and be responsible for end-to-end call resolution
- Make computer inquiries and entries relating to customer accounts
- Communicate with customers and others as needed to research problems and find solutions
- Collect pertinent information from customers to handle inquiries in a timely and accurate manner
- Prioritize and organize work to ensure it is completed in a timely manner
- Document customer requests
- Assist agents with tasks
- Work with confidential and/or sensitive information, data, and matters in accordance with Company standards
- Maintain punctual attendance according to an assigned work schedule at a Company approved work location
- Review incoming work and direct it to the appropriate area
Benefits
- medical
- vision
- dental
- life insurance
- disability insurance
- generous paid time off program for vacation, personal, sick time, and holiday pay
- parental leave
- adoption assistance
- fertility treatment assistance
- competitive 401(k) plan with company match
- gym member/fitness class reimbursement
- additional resources and programs that encourage professional growth and overall wellness
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
