Customer Service Representative

Tessco • Reno, NV

20d • Hybrid

About The Position

Technology like 5G and IoT aids emergency responders, enables intelligent warehouses and factories, increases safety on college campuses, helps energy companies provide better service, improves safety and efficiency of various modes of transportation, and more. It enhances the consumer experience for things like entertainment, shopping, and communications. In fact, wireless technology touches every aspect of our daily lives. Building Our Wireless World, Together®. Come build your career at Tessco. We are searching for a Customer Service Representative in Reno, NV to join our team! We are looking for someone to join our team who is passionate about helping others. Our Call Center Agents provide support for our customers. This position is part of a support team who are in constant contact with customers responding to inquiries, converting inquiries into orders and collaborating across organizational teams to resolve challenges.

Requirements

• Professional and pleasant phone demeanor
• Great at building rapport and making connections quickly
• Excellent verbal and written communication skills
• A natural problem solver with a customer first mindset
• Strong attention to detail and good follow up skills
• Ability to multi-task and respond to rapid change
• Demonstrate empathetic active listening skills

Nice To Haves

• Bachelor's degree or equivalent experience preferred
• Worked in a call center or customer support role

Responsibilities

• Answer queue customer calls and Tessco.com Live Chats, and email inquiries quickly and professionally while building rapport with customers
• Provide an exceptional customer experience on each call or interaction
• Process NetSuite pre- and post-sale cases (we will train you)
• Provide Tessco.com support to customers
• Convert inquiries into orders while promoting Tessco’s value proposition in all customer correspondence
• Process quotes and orders accurately and timely using our solid processes
• Collaborate with team members to get customers the solution they need
• Mentor new team members for smooth and efficient onboarding
• Possible travel for trainings as needed

Benefits

• Hybrid work schedule
• 401K with a company match
• Comprehensive medical, dental, vision, and prescription plans
• Tuition subsidy

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree