Customer Service Representative

Northwest Administrators, Inc. • Seattle, WA

16d • $21 - $26 • Onsite

About The Position

This is an entry-level customer service position in the Pension Services department call center. The role involves taking calls from customers with questions about their retirement plan benefits. Responsibilities include scheduling and assisting participants with secure electronic document signing via Zoom, accurately answering customer questions, documenting calls in the computer system, verifying and updating customer information, and mailing forms and information as requested. The position is on-site in the Eastlake, WA office.

Requirements

• Organized. Able to juggle and prioritize workloads, have strong analytical skills
• Communicator. Strong verbally and in writing including interpersonal skills
• Service Minded. Passionate about customer service--delivering it like you expect to receive it
• Detailed. Attentive to detail with excellent problem-solving skills
• Technically Savvy. Proficient with technology, intermediate level with Excel and Word

Nice To Haves

• Bilingual. Fluent in Spanish (highly preferred)

Responsibilities

• Schedule and assist participants with the secure electronic signing and witnessing of required documents via zoom
• Timely and accurately answer questions from our customers
• Thoroughly document calls in the computer system
• Verify and update customer information
• Mail various forms and information as required by the customer

Benefits

• Union scale wages, raises every 6 months, starting at $20.76/hr. up to $26.29/hr.
• Medical, Dental, Vision & Rx benefits
• Employer provided/fully funded Defined Benefit Pension
• Up to 8.6 days of Paid Leave and 10 Holidays
• Strong team environment with good work-life balance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed