223918 Customer Service Representative (Health Benefits) - Pennington, NJ
Canon Recruiting Group•Pennington, NJ
•Onsite
About The Position
Health Benefits Solutions supports consumers with Health Savings Accounts offered through employer-sponsored benefit plans. The Customer Service Representative will provide consumers with clear and accurate information about their accounts while assisting with a variety of service-related requests. This may include filing claims, ordering debit cards, resetting passwords, suspending lost or stolen cards, locating account statements, and resolving other account-related questions.
Requirements
- At least two years of customer service experience.
- Previous call center experience is strongly preferred.
- Strong computer literacy and the ability to navigate multiple screens and systems simultaneously.
- Proficiency in Microsoft Outlook, Word, and PowerPoint.
- Excellent written and verbal communication skills, including strong grammar.
- Ability to work effectively in a fast-paced, high-volume, and continuously changing environment.
- Strong problem-solving, customer service, and de-escalation skills.
- Ability to manage confidential and sensitive information responsibly.
- Positive attitude and willingness to accept coaching and feedback.
- Flexible, ambitious, dependable, and self-motivated.
- Reliable attendance and punctuality are essential.
Responsibilities
- Provide clients and internal partners with clear, complete, and accurate responses at the point of contact.
- Assist consumers with Health Savings Account questions and service requests.
- Guide consumers through filing claims, ordering debit cards, and locating account statements.
- Assist with password resets and suspend cards that have been lost or stolen.
- Deliver effective and efficient operational support to internal business partners, customers, and prospective clients.
- Accurately authenticate clients and fully comply with established policies and procedures.
- Proactively identify and escalate potential risks.
- Navigate multiple applications and tools to research policies, products, services, and account issues.
- Resolve client account concerns accurately and efficiently.
- Provide a positive customer experience that helps improve customers’ financial lives.
Benefits
- health care
- 401(k) savings plans
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
