Customer Service Representative

Sonepar • La Porte, TX

20d • Onsite

About The Position

Summit Electric Supply is seeking a Customer Service Representative (CSR) to assist customers over the phone, internet, email, or in person. This role works closely with Service Center sales staff to ensure a high level of customer service. The CSR will develop customer relationships by providing Summit solutions and products, negotiate pricing, follow up on orders and concerns, and assist counter and warehouse associates as needed. A thorough understanding of product capabilities, features, benefits, market conditions, and warranties is essential.

Requirements

• Excellent interpersonal and communication skills, both oral and written
• Time management – ability to organize and manage multiple priorities and meet deadlines
• Flexibility – ability to effectively adapt to change
• High school diploma or GED

Nice To Haves

• Ability to perform duties with minimal supervision
• Completion of Bronze, Silver, or Gold of the National Association of Electrical Distributors’ Education Program (EPEC)
• 3 or more years of counter sales experience or inside sales experience with an electrical distributor or thorough knowledge of electrical tools, supplies and equipment

Responsibilities

• Thoroughly understand all product capabilities, features, and benefits as well as Summit’s market conditions, product warranties and services
• Develop new and existing customer relationships by providing Summit solutions and products to meet the customers’ needs
• Assist customers over the phone or via internet with orders, quotations, and product questions
• Negotiate profitable pricing with both customers and suppliers
• Proactively follow up on customer orders, challenges, and needs
• Resolve customer concerns and issues as efficiently and effectively as possible
• Assist counter and warehouse associates as needed

Benefits

• Healthcare plans
• Dental & vision
• Paid time off
• Paid parental leave
• 401(k) retirement savings with company match
• Professional and personal development programs
• Opportunity to become a shareholder
• Employer-paid short- and long-term disability
• Employer-paid life insurance for spouse and dependents
• Robust wellness program
• Gym reimbursement
• Employee Referral Program
• Employee Assistance Program (EAP)
• Tuition reimbursement
• Earned wage access

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED