Customer Service Rep (02701) - 123 W Calhoun St

Domino's Franchise•Macomb, IL

About The Position

As a Customer Service Representative, you will help provide positive experiences for Domino’s customers by handling phone calls, online orders, and in-person inquiries professionally and efficiently. You will assist customers with orders and resolve concerns while maintaining outstanding service. The role is in a fast-paced store environment and includes maintaining store cleanliness and organization.

Requirements

Be a punctual team player with a positive attitude.
Be friendly and comfortable talking with customers.
Work efficiently in a fast-paced environment.
Communicate verbally with customers and coworkers to process orders by phone and in person.
Have excellent communication and interpersonal skills.
Be at least 16 years of age.
Be flexible to work evenings, weekends, and/or holidays.

Responsibilities

Provide friendly and attentive service to customers over the phone and in person.
Help customers place orders, customize pizzas, and answer questions about the menu.
Upsell additional menu items and promotions.
Handle inquiries, concerns, and complaints with empathy and professionalism.
Enter orders accurately into the system and process payments.
Maintain cleanliness and organization within the store.