Customer Service Representative
About The Position
Join the team at Commercial Tire, a proudly employee-owned company where your contributions truly matter! We offer an exceptional benefits package that includes comprehensive medical, dental, vision and life insurance coverage plus the unique perk of pet insurance to keep your furry friends covered too. Our employees enjoy valuable stock options, a robust 401(k) plan, and an ample PTO package that ensures you have the time you need to recharge. If you’re looking for a workplace that values you and your well-being, we’d love to hear from you! This position is responsible for processing invoices, billing, payables and other store administration. Provide general customer service and identify customer needs in-person, over-the-phone, or online communication. Professionally and effectively communicate customer needs to both store peers and management.
Requirements
- Must be 18 years of age
- Must have a valid driver's license and insurable driving record
Responsibilities
- Light bookkeeping, data entry, end of days, enter tickets, mail, etc.
- Process invoices, billing, payables and other store administration
- Provides customers with knowledgeable, courteous and prompt service at all times, while being sensitive to their needs
- Be a personable, welcoming representative of Commercial Tire with in-store, over the phone, and email/text communication
- Maintain a clean work area and personal appearance that meets company standards
- Assist with inventory maintenance; receiving, warehousing, delivery
- Notify customer on special order follow-up
- Provide price estimates over the phone and schedule appointments
- Pick-up and deliver customer vehicles and products
- Customer courtesy driving
- Clean-up office and waiting area, coffee making, popcorn and related
- Perform other duties as assigned
- Supports operational compliance scores for company audits (Operational and Safety)
- Oversees the accuracy of all administrative functions and ensures timely completion
- Greets customers in a friendly and professional manner
- Seeks to assist customers and serves as a referral bridge when necessary
Benefits
- Comprehensive medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Pet insurance
- Stock options
- 401(k) plan
- Ample PTO package
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
