Customer Service Representative

Nidec Motor Corporation•Rancho Cordova, CA

22d•$18 - $20

About The Position

Motion Control Engineering (MCE), part of the Nidec Corporation, is a leading independent elevator control manufacturer with a history of innovation and growth. MCE's products are used globally in various buildings, including iconic landmarks. The company emphasizes its people, technology, and quality, offering opportunities for growth and success. This role provides essential technical support and customer service to clients.

Requirements

Associate degree or High School Diploma is acceptable with a strong background on the fields mentioned above.
Proficiency with Microsoft Office Suite.
Strong communication skills and ability to effectively communicate.
Ability to work independently, self-starter, attention to detail, high sense of urgency.
2-5 years of call center or data center experience.
Experience as intern on related fields is acceptable.

Responsibilities

Provide basic technical support to customers via email, phone, or other methods.
Answer calls from the call queue and manage accordingly.
Provide customers with accurate and timely information regarding their inquiries received via phone or email.
Maintain customer contact and shipping information.
Follow up on part quotes, returns, and late shipments.
Pursue sales quotes for purchase orders.
Process orders within an hour of receipt, including uploading the sales order packet to the share drive.
Follow-up & Process SAP Batch transactions.
Perform other tasks as assigned by immediate Supervisor.