Customer Service Representative- Blaine (Part Time)

CorTrust Bank•Blaine, MN

4d•Onsite

About The Position

CorTrust Bank is seeking a part-time Customer Service Representative in our Blaine community. This role directly supports customers and front-line operations by engaging with customers, processing teller transactions, and performing administrative duties. CorTrust Bank is a community bank committed to providing high-quality customer service and meeting the financial needs of its community. They offer a family atmosphere, opportunities for growth, and a competitive compensation package.

Requirements

Ability to manage multiple projects simultaneously.
Adaptability to system, process, product, and service changes.
Ability to reason, problem-solve, and think critically.
High level of integrity, personal diplomacy, and respect.
Willingness to abide by all Bank policies, procedures, and Federal banking regulations.

Nice To Haves

Knowledge of Federal banking regulations and industry workflow is a plus.

Responsibilities

Communicate professionally and courteously with internal and external clients and adhere to phone etiquette policies.
Respond to general inquiries and utilize knowledge of bank areas to properly direct calls and inquiries.
Ask questions to recognize client needs, recommend products and services, and make referrals to our business partners when possible.
Accurately complete general teller transactions such as cash and check deposits, check cashing, credit payments, withdrawals, and more.
Demonstrate accurate cash handling and reporting, including balancing drawers and ATMs, filing Currency Transaction Reports (CTRs), and monitoring cash levels.
Adhere to all CorTrust policies and handbooks, complete required security and regulatory training, and maintain customer privacy and confidentiality.
Process reports, run proof work, and complete general ledger maintenance and reconciliation.
Perform other duties as assigned.