Customer Service Representative - Aviva AutoCare Centre
About The Position
Individually we are people, but together we are Solus Canada. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence. Backed by one of Canada’s leading insurance brands, the Aviva AutoCare Centre, powered by Solus is an innovative new collision repair facility that is transforming the customer experience. We’re not just fixing vehicles – we're removing barriers and helping our customers get back to what matters most, faster and easier than ever before. We are looking for a Customer Service Representative to be the face of our collision repair facility in Mississauga to our customers and demonstrate our values and work to our principles, and those of Aviva. You will be a supportive and active team member in carrying out all duties in the areas of customer service, parts, planning transportation and driving. The Customer Service Representative will ensure vehicles are collected, repaired and returned to customers within expected time standards. Your role will be pivotal in ensuring that our customers' needs are at the heart of our operations. By achieving high levels of customer satisfaction and mastering the principles of customer experience management—including customer insight & brand integrity—you will help shape how our business operates. Come be a part of this milestone as we embark on this ground-breaking journey together!
Requirements
- Post-secondary education
- Valid driver’s license
- Experience in working within the collision repair industry
- Knowledge of collision repair industry and insurance principles are considered an asset
- Solid knowledge of automotive/equipment preventative maintenance, refurbishment and repair practices and procedures
- Demonstrates adaptability and openness to change with a proactive mindset in embracing new work practices and technologies
- Proficiency using body shop management systems; knowledge of Body Shop Connect preferred
- Strong customer-focused background combined with excellent organizational, time management, and interpersonal skills
- Proven ability to multi-task effectively in a fast-paced environment
- Exceptional communication and conflict resolution skills
- Outstanding customer service abilities
- Ability to be detail oriented showing exceptional quality control
- Proven ability to take direction and perform well under pressure
Responsibilities
- Take initiative and prioritize duties as agreed with site leaders to drive high levels of customer satisfaction at all times
- Provide customer repair updates using the agreed method with the customer, i.e. Face to face, email, phone, text, etc.
- Collect excess payments in a timely and accurate manner
- Resolve customer queries with professionalism and a customer-first approach
- Commit to an environment of continuous improvement
- Responsible for safe and courteous handling of customer vehicles, including picking up a customer's car from a designated location, driving it to the fulfilment centre, and returning it to the customer’s agreed location.
- Make decisions that positively impact the site and the customer, and escalate issues where appropriate
- Promote Aviva AutoCare Centre values and goals
Benefits
- Medical and dental benefits
- Eligibility for annual bonus
- Various retirement savings options including participation in optional group RRSP
- Competitive vacation package
- Exceptional career development opportunities
- Professional development education support
- Uniforms will be provided
- Clean and safe work environment, including on site showers and break room
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
