Customer Service Representative, Welcome Centre
About The Position
SAIT’s Marketing department works to share the right message, in the right place, at the right time with prospective students, industry and the community. Join a creative team that leads the institutional marketing and recruitment plan to deliver cohesive and impactful experiences across every touchpoint – from digital channels to in-person events. The Welcome Centre Customer Service Representative (CSR) is the first point of contact for prospective and current students, alumni, staff, faculty, and community members. As a key member of the Welcome Centre team, this role delivers welcoming, knowledgeable, and student-centered service across multiple channels. The CSR provides information, triages inquiries, connects guests to the right resources, and supports recruitment, engagement, and special events. Success in this role requires strong communication skills, sound judgment, adaptability, and a commitment to exceptional service and student success.
Requirements
- Diploma in Business Administration, hospitality, administrative information management, marketing, communications, or related fields
- 1-2 years in a customer-facing role, preferably in education, hospitality, or retail
- Equivalent combination of experience and education may be considered
- Excellent written, verbal, and public-speaking communication skills
- Strong customer service, hospitality, and service-oriented mindset
- Exceptional organization, time management, and self-management abilities
- Ability to work independently with minimal supervision
- Proven ability to thrive under pressure while maintaining a professional, positive attitude
- Strong intercultural competence and commitment to fostering an inclusive environment
- Quick learner with strong digital dexterity and ability to adapt to new systems and technologies
- Resilient, adaptable, and solution-focused approach to work
Responsibilities
- Deliver welcoming, professional, and student-centered service across phone, online and in-person service channels, providing information, triaging inquiries, and connecting individuals with the appropriate resources.
- Support prospective and current students throughout their journey by providing accurate guidance, resolving concerns, and escalating complex issues as needed.
- Contribute to recruitment, engagement, and student experience initiatives, including campus tours, orientation, open houses, convocation, events, and Welcome Centre pop-ups.
- Support maintaining accurate records, reporting and operational data collection.
- Develop and maintain strong knowledge of SAIT programs, services, processes, policies, and Protection of Privacy Act (POPA) requirements to ensure accurate and compliant information sharing.
- Collaborate with colleagues across SAIT to deliver seamless service, support student success, and ensure effective referrals.
- Model collaboration and service excellence by supporting the onboarding, training, and mentorship of new team members, student ambassadors, practicum students, and volunteers.
- Contribute to continuous improvement by identifying service enhancements, sharing feedback, and participating in ongoing professional development.
Benefits
- Generous time off to pursue other passions and support your wellbeing
- SAIT paid premiums for medical, dental, and vision benefits so you, and your family, are well supported
- Benefits supporting mental health and access to Greenshield + for virtual therapy at a reduced rate
- Access to a Health Spending or Taxable Spending Account
- Professional development opportunities through our Free Seat Program, tuition support, access to LinkedIn Learning and discounted Continuing Education & Professional Studies courses
- Defined Benefit pension through LAPP to help you retire with confidence
- Excellent dining options on campus
- Free access to our fitness facilities and group fitness classes
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
