Customer Service Representative - Gassville, AR

Scott Petroleum•Gassville, AR

2d•Onsite

About The Position

Scott Petroleum is seeking a CSR – (Customer Service Representative) to join our team. This is an excellent opportunity for those seeking to gain experience in a customer-focused environment. Our commitment to integrity, service, excellence, and teamwork drives us to deliver high-quality fuel solutions and exceptional customer experiences.

Requirements

Strong computer skills to include MS Office Suite…emphasis on Excel
High school diploma or equivalent
Friendly and approachable demeanor with excellent communication skills
Ability to work independently and as part of a team
Willingness to work flexible hours, occasional overtime as needed
Strong organizational and communication skills

Responsibilities

Scanning all documents and files
Taking payments and balancing cash drawer and daily work
Data Entry
Building and updating reports
Dispatch delivery orders to drivers
Monitor Customer Tanks that may need a fill
Fill propane bottles on the bottle dispenser station
Greet and assist customers in a friendly and courteous manner
Provide information about products and promotions
Handle customer inquiries, complaints, and requests professionally and efficiently
Promote a positive customer service experience with a customer-centric approach
Maintain a clean and welcoming store environment
Help monitor office inventory levels and report low-stock items to the supervisor
Arrange and display merchandise to attract customer attention
Follow safety guidelines and protocols to ensure a safe working environment
Adhere to company policies and procedures, including those related to cash handling and store security