Customer Service Representative
About The Position
National Seating & Mobility (NSM) serves a special mission by providing team members the opportunity to directly impact clients' lives through dedicated care for their unique needs. NSM offers 360-degree Complex Mobility Solutions, from customizing power wheelchairs to ensuring home independence and safety, and servicing equipment. With over 200 locations in the US and Canada, NSM is consistently growing and poised for expansion, offering meaningful experiences for learning and growth. The company values HEARTS: Honor, Excellence, Accountability, Respect, Teamwork, and Service, and seeks mission-driven team members who exemplify these values.
Requirements
- High School Diploma or G.E.D.
- Communication Proficiency
- Computer Proficiency
- Organizational Skills
- Customer/Client Focus
Responsibilities
- Answer phone calls and manage phone requests and inquiries in a helpful and professional manner.
- Order management, coordinating with branch staff, clients, clinicians, and care givers.
- Assist in completion of work orders, which may involve verification of necessary client information, equipment detail entry, and verification of eligibility for funding.
- Perform a variety of data entry and clerical support tasks.
- Assist with physical inventory.
- Accept delivery of goods when necessary.
Benefits
- Paid Time Off
- Company paid holidays
- Health, Dental, Vision, & Life Insurance
- 401k Company Match
- Tuition Reimbursement and Education Assistance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
