Customer Service Represntative

Spicers Canada•Edmonton, AB

17d

About The Position

Backed by a fifth-generation family-owned company, Spicers is a leading distributor of commercial print and business papers, specialty products, graphic solutions, sign & display equipment and materials, and packaging and facility supplies and equipment. We’re based in Vaughan, Ontario, with 15 regional locations that include custom manufacturing facilities Toronto and Winnipeg, equipment demo sites. We are currently looking for a full-time Customer Service Representative located in Western Canada, reporting to the Customer Service Manager for Southern Alberta, Saskatchewan and Manitoba. Your Challenge: Under the supervision of the Customer Service Manager, the duties and responsibilities of the Customer Service Representative include, but are not limited to, the following:

Requirements

Minimum 1 – 3 years experience in sales and customerservice
Industry knowledge and understanding of paper manufacturing, paper distribution, graphic products,printing processes, sign and display or industrial supplies and packaging considered anasset
Strong communication skills (both oral and written)
Proficient in using MSOffice
A focus on sales-drivenstrategies
Excellent attention todetail
Excellent customer serviceskills
Strong organization and time-managementskills
Punctual, dependable, andreliable
Excellent teamwork and team buildingskills
Self-directed and self-motivated
Ability to manage multiple projects and priorities.

Nice To Haves

Bilingual anasset

Responsibilities

Provide superior service to customers by offering detailed product information, suggesting substitutions, and grouping products for pricingefficiency
Input customer orders for paper, packaging, graphic solutions, and sign & display products into thesystem
Assist with e-commerce orders for seamless customerservice
Ensure timely printing of invoices, coordinate with the warehouse for productdelivery
Assist in sourcing products as needed to fulfill customerrequests
Establishing and maintaining positive relationships with customers, colleagues andvendors
Support the Outside Sales team by communicating relevant customer information and salesopportunities
Expand market reach by initiating outbound calls to existing and potentialcustomers
Participate in training sessions to enhance product knowledge and salestechniques
Advise customers using all provided communication channels on all relevant information and keep Account Managers informed on orderstatus
Deliverycoordination
Receiving customer feedback and escalating/resolving issues asrequired
Maintain and share knowledge of the company’s line ofproducts
Establishing and maintaining positive relationships with customers and outside salesteam
Prepare samplerequests
Place orders and samples withvendors, approve invoices, and maintain accurate records
Other duties as assigned.