Customer Service Representative- Argo

Kinder Morgan • Summit, IL

8d • Onsite

About The Position

Manage all products of Kinder Morgan customers. This includes but is not limited to maintaining accurate inventory records in a financial accounting manner, reconciling inventory quantities within contractual tolerances, communicating with the customers as required to satisfy their requirements and communication with other KM employees/departments. Act as main contact for primary and back-up customers for any inquiry in regards to their participation in daily SQE meetings with assigned team.

Requirements

• High school diploma or GED equivalent
• 3-5 Years customer service experience in an industrial environment
• Experience handling and resolving controversial and conflict situations
• Experience in documenting and maintaining procedures
• Ability to successfully perform the required and expected duties with minimal direct supervision
• Ability to identify process improvements and implement them
• Ability to organize, schedule and prioritize departmental and individual work to meet various schedules and objectives
• Confidential, reliable, flexible, credible, confident, team oriented, high-energy, motivated
• Solid verbal, listening and written communication skills
• Able to deal with a wide variety of people with tack, courtesy and professionalism
• Proficient in computer applications; i.e., Word, Excel, Outlook.
• Ability to work in a team environment and interact with support groups, subordinates, supervisor and co-workers
• Ability to handle and resolve controversial and conflict type customer complaints professionally
• Ability to multi-task
• Able to lift 25 pounds
• Able to adhere to professional business casual dress code

Nice To Haves

• SAP experience a plus

Responsibilities

• Actively participate in daily SQE meetings with assigned team
• Be prepared to actively participate in the daily Customer Service/Operations sync call
• Work closely with Senior CSR to understand, develop, document, implement and maintain CSR operating procedures
• Execute all procedures and customer requirements according to SOP
• Follow through on customer related issues to ensure 100% customer satisfaction
• Maintain proficiency and accuracy using the various customer and KM information systems
• Issue precise accurate direction to Operations via Galahad issued Plant Operating Orders
• Work closely with the CSM & Senior CSR to investigate and respond to all customer complaints and inquires
• Perform daily order verification; plant operating orders against Business Objects report
• Ensure paperwork is 100% complete and compliant
• Perform track administrator duties (either primarily or as back-up), which encompasses instructing the railroad where and when to spot incoming and outgoing railcars; including holiday and weekend rotation schedule
• Handle issues and problems related to the movement of the customers’ product by interfacing with CSM, Operations, Senior CSR, Dispatch and Commercial to offer and execute solutions and adjustments in a timely manner
• Coordinate investigation, correction, documentation and response to all customer complaints
• Cross trained on all KM accounts. Must be able to satisfy all customer requirements as the business demands
• Promote teamwork amongst co-workers to ensure all customers are 100% satisfied in an efficient and timely manner
• Identify, support and achieve individual and CS team goals
• Develop and maintain a positive working relationship with external customers, carriers and internal KM departments
• Coordinate customer processes with all departments; i.e. Operations/Maintenance shutdowns, non-routine processes
• Develop and provide internal reporting on customer service issues
• Month-end processing
• Ensure all transactions have been recorded accurately in the various systems
• Investigate and resolve all inventory variances outside of tolerance
• Review customer billing for accuracy
• Ensure all corporate directives/deadlines are met
• Perform all tasks with accuracy
• Perform job related special assignments as required

Benefits

• health care benefits including medical, prescription drug, dental, and vision coverage
• Flexible and Health Spending Accounts
• Life and Accidental Death and Disability insurance
• Supplemental Life and Accidental Death and Disability insurance for employee and dependents
• retirement benefits including a 401(k) with employer and employee contributions and a company-funded pension plan
• paid time off
• paid parental bonding leave
• paid holidays
• a flexible work schedule
• many voluntary benefit plans

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED