Full-Time Customer Service Representative (Urgently Hiring)
About The Position
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Do you enjoy helping customers and creating positive experiences? We're hiring a Full-Time Customer Service Representative to provide exceptional support and ensure every customer receives professional, friendly service. This is a great opportunity for individuals who enjoy working with people, solving problems, and making a difference every day. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
Requirements
- Must be 18 years or older.
- High school diploma or GED required.
- Fluent in English.
- Strong verbal and written communication skills.
- Excellent problem-solving and active listening abilities.
- Ability to multitask and work in a fast-paced environment.
- Must be authorized to work in the country where the job is based.
- Subject to the program and location of the position
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
- Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)
Nice To Haves
- Previous customer service experience is an advantage but not required.
- Previous outbound sales experience.
- Call center sales experience.
- Experience meeting sales quotas.
- CRM software experience.
- Upselling or cross-selling experience.
- Bilingual or multilingual skills.
Responsibilities
- Assist customers by phone, email, or chat.
- Respond to customer inquiries accurately and efficiently.
- Resolve customer concerns with professionalism and empathy.
- Maintain detailed and accurate customer records.
- Process requests and follow established procedures.
- Meet quality and productivity goals.
- Work collaboratively with internal teams to resolve customer issues.
- Deliver an exceptional customer experience with every interaction.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
