Full-Time Inbound Sales Representative (Urgently Hiring)

MCI Careers • Westmount, NS

19h • Onsite

About The Position

MCI is seeking a Full-Time Inbound Sales Representative to assist customers who contact the company with questions and purchasing needs. The role involves providing outstanding service while identifying opportunities to recommend products and services that best fit each customer's needs. This position is ideal for individuals who enjoy building relationships and exceeding customer expectations. To be considered, candidates must complete a full application on the company careers page, including screening questions and a pre-employment test.

Requirements

• Must be 18 years or older.
• High school diploma or GED required.
• Excellent communication and listening skills.
• Customer-focused with strong interpersonal skills.
• Basic computer proficiency.
• Ability to multitask in a fast-paced environment.
• Strong problem-solving abilities.
• Reliable attendance and punctuality.
• Must be authorized to work in the country where the job is based.
• Subject to the program and location of the position.
• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
• Must be willing to submit to drug screening.

Nice To Haves

• Previous inbound sales experience.
• Customer service or call center experience.
• Experience working toward sales goals.
• CRM software experience.
• Upselling or cross-selling experience.
• Bilingual or multilingual skills.

Responsibilities

• Answer inbound customer calls professionally and efficiently.
• Understand customer needs and recommend appropriate products or services.
• Guide customers through the purchasing process.
• Build trust through excellent customer service.
• Meet sales and performance goals.
• Accurately document customer interactions.
• Maintain knowledge of products, services, and promotions.
• Follow company policies and quality standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED