Customer Service Representative

Holley Performance • Bowling Green, KY

21d

About The Position

HOLLEY PERFORMANCE BRANDS IS A LEADING DESIGNER, MANUFACTURER, AND DISTRIBUTOR OF HIGH-PERFORMANCE AUTOMOTIVE PRODUCTS. WITH A HERITAGE DATING BACK TO 1903, HOLLEY HAS BECOME ONE OF THE MOST RECOGNIZED NAMES IN THE AUTOMOTIVE AFTERMARKET. THE COMPANY SPECIALIZES IN PARTS THAT FUEL THE PASSION OF CAR AND TRUCK ENTHUSIASTS, RACERS, AND BUILDERS.

Requirements

• High school diploma or equivalent (required).
• 1–3 years of customer service or related experience, preferably in a call center, office, or sales support role.
• Strong data entry and computer skills with a high degree of accuracy.
• Ability to multi-task and manage priorities in a fast-paced environment.
• Excellent communication skills, both verbal and written, with a professional and courteous phone manner.
• Strong keyboarding and organizational skills.
• Ability to work effectively both independently and as part of a team.
• Positive attitude, adaptability, and a strong work ethic with a “do what it takes” mindset.

Nice To Haves

• Experience with RingCentral and HubSpot CRM (preferred).
• Knowledge of Syteline a plus.

Responsibilities

• Manage and process customer orders received via phone, email, and online platforms with accuracy and efficiency.
• Accurately enter customer orders into the internal order management systems.
• Maintain customer contact records in our CRM (HubSpot).
• Research and respond to customer inquiries regarding product availability, order status, and service requests.
• Use RingCentral to handle inbound/outbound calls professionally, ensuring a positive customer experience.
• Route complex questions or concerns to the appropriate department for timely resolution.
• Maintain accurate records of customer interactions in HubSpot for tracking and follow-up.
• Collaborate with team members to ensure smooth communication and consistent service delivery.
• Provide backup support to fellow Customer Service Representatives as needed.
• Perform light administrative support (digital filing, document updates, reporting).
• Other duties as assigned.

Benefits

• Competitive medical, dental, and vision coverage starting day one.
• 401(k) with company match
• Paid time off and 9 paid holidays
• Employee Assistance Program (EAP)
• Company-paid life and short-term disability insurance
• Employee discounts on Holley Performance Brands products, events, and partnerships
• Education Assistance program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED