Customer Service Rep - Montoursville

ACC PREMIERE • Montoursville, PA

20h • $12 - $12 • Remote

About The Position

American Customer Care / Premiere Response is hiring a remote Customer Service Representative to provide service for consumers of well-known brands through phone, social media, live chat, and email. The company emphasizes communication, an employee-centric work environment, and promotion from within. Paid training includes client product knowledge, CRM and ACD systems, and remote instruction via Zoom, with 100% attendance required during training.

The role requires a dedicated home-office workspace with adequate room for the workstation, the ability to connect the computer directly to the internet router, and three power connections. The workspace must be kept safe and free of audible personal disruptions. Representatives are scheduled on the phone throughout their shift and cannot attend to the door or provide on-call care during work hours.

Requirements

• High school diploma or equivalent required; college education preferred.
• Excellent written and verbal communication skills.
• Positive and professional demeanor.
• Ability to diagnose and troubleshoot.
• Dedicated home-office workspace with adequate workstation space.
• Ability to hardwire internet by connecting directly to the router.
• Three power connections for the monitors and PC tower.
• Maintain the workspace in a safe condition.
• Avoid personal disruptions that could be audible during scheduled work hours.
• 100% attendance during training.

Nice To Haves

• At least 2 years of customer service experience in a call center environment.
• Experience supporting brand products and services.
• Experience supporting consumer products and/or services.
• College education.

Responsibilities

• Handle customer inquiries and complaints.
• Document and update customer records based on interactions.
• Maintain knowledge of evolving products and services.
• Increase customer retention through creative problem-solving.
• Handle numerous customer inquiries promptly, accurately, and efficiently.

Benefits

• Paid training
• Promotion opportunities from within
• Work-from-home equipment provided

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED