Customer Service Rep

Dupli Envelope & Graphics Corp • Syracuse, NY

8d • $20 - $24 • Onsite

About The Position

The Customer Service Representative or CSR serves as the primary internal representative of the organization, responsible for expressing a sense of confidence in our printing services and capabilities to our customers. Will receive, review, and process orders, and resolve problems that our customers face with accuracy and efficiency, while communicating effectively with other team members and departments, ensuring excellence in service standards and customer satisfaction.

Requirements

• Two- or Four-year degree or equivalent combination of education and experience required.
• Superior communication skills required.
• Experience in basic computer knowledge.
• Strong organizational skills.
• Ability to work well with others.
• Ability to work independently with verbal or written instructions.
• Ability to work basic math calculations.

Responsibilities

• Manage assigned customer accounts.
• Provide quality service and support in a variety of areas including but not limited to accurate order entry, online system troubleshooting, and mailings.
• Handle incoming requests from customers and sales to ensure issues are resolved promptly and thoroughly with professionalism and a sense of urgency.
• Monitor open order reports and communicate updates with sales and customers.
• Daily customer interactions via phone or email.
• Communicate and coordinate with internal departments/customers/sales.
• Organize workflow to meet customer time frames.
• Perform other basic tasks as assigned.

Benefits

• Relaxed/Casual Dress Code
• Climate-Controlled Production Space
• Family team atmosphere
• Creative peers
• 10 Paid Holidays per year
• Paid Time Off Available at Time of Hire

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree