Customer Service Representative

Lumbermen's•Byron Center, MI

16h•Onsite

About The Position

Located in our Byron Center office, our Customer Service Team is working in partnership with our customers and suppliers delivering superior products. This team serves as a call center for our Michigan, Indiana, & Toledo markets. At Lumbermen’s, our business is built on relationships. It’s crucial that the person selected to fill this role is a safety-minded team player who gets energy from contributing to collaborative success.

Requirements

High School diploma/GED required
2-5 years’ experience in a professional customer service environment
Strong communication skills, both verbal and written
Friendly, professional demeanor
Dependable
Ability to work cooperatively with fellow employee owners
Ability to effectively move between a variety of tasks
Ability to productively manage tasks and complete work accurately in a timely manner
Proficient in Microsoft Office, emphasis on Microsoft Excel
Well organized; ability to maintain organization, prioritization, & follow up in a fast-paced work environment
Attention to detail, detail oriented

Nice To Haves

College degree preferred
Some experience with Distribution & Supply Chain

Responsibilities

Building and maintaining excellent relationships with new and existing customers
Quoting and order entry
Answering incoming customer inquiries
Customer support and timely problem resolution
Processing customer returns & credits
Occasional delivery scheduling
Managing & maintaining inventory stock levels
Creating raving fans of the Lumbermen’s brand
Maintaining the organization, maintenance and cleanliness of the office work areas and other areas assigned by the Customer Service Manager