Customer Service Representative, PET ER
Ethos Veterinary Health•Anchorage, AK
•Onsite
About The Position
Pet Emergency Treatment (PET), Alaska’s leading 24/7/365 emergency and specialty hospital, invites a compassionate and organized Customer Service Representative to join our team. Nestled between the rugged Chugach Mountains and Cook Inlet, PET AK is an AAHA-accredited, high-volume facility and vital partner to pet owners throughout the region. If you bring energy, compassion, and a calm resolve under pressure, we want you to join our team and help shape the future of veterinary emergency care in Alaska.
Requirements
- Previous experience delivering exemplary client service—veterinary reception, medical secretary, or customer service experience preferred
- Passion for creating a positive, friendly, and welcoming environment for every client
- Excellent communication and organizational skills
- Superior interpersonal skills that foster positive working relationships across a multi-doctor, multi-department team
- Flexibility in schedule, including weekends and occasional holidays
- Fluent English skills (speaking & reading) required
Responsibilities
- Welcome and assist clients according to PET ER's standards of care and hospitality
- Prepare and review electronic medical records with accuracy and attention to detail
- Direct appointments and assist with general scheduling and information
- Process payments and assist in financial processes
- Answer phones and deliver excellent customer service in a high-volume environment
- Fill medications with care and precision
- Provide compassionate support and empathy during end-of-life decisions
Benefits
- Competitive base pay, commensurate with experience
- Overtime Compensation Available!
- A fulfilling, fast-paced environment where you'll play a central role in the client and patient experience
- Collaborate with doctors and a strong multi-department team
- Flexible scheduling options—various shifts available, including weekends and occasional holidays
- Full benefit package including medical, dental, vision; health care spending or reimbursement accounts; PTO; and employee discounts
- Paid time off (PTO)
- Health, dental, and vision insurance
- 401(k) retirement plan
- Flexible scheduling options
- Healthcare spending/reimbursement accounts (HSA/FSA)
- Additional insurance options
- Employee discounts
- Workplace perks like complimentary food, coffee, and more
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
