Pet Care Customer Service Representative

KENNELWOOD VILLAGE INC•Ballwin, MO

just now•Onsite

About The Position

Kennelwood Pet Resorts is seeking a Customer Service Representative to join their growing pet care business. In this role, the representative is expected to provide quality and efficient customer service to all clients, serving as the first point of contact for various pet services. This position is essential for establishing trust with both current and future clients. Kennelwood Pet Resorts, established in 1974, is an industry leader known for introducing services like Shed-X and Doggie DayCamp. They offer training, grooming, dog daycamp, and boarding across eight locations and also run a Kennelwood Academy for Dog Training Professionals. The company's philosophy centers on creating experiences that build trust and confidence, inviting team members to contribute to the lives of pets in their care.

Requirements

Ability to stand and/or walk for extended periods of time
Ability to lift at least 40 lbs on a regular basis and up to 50 lbs on occasion
Ability to walk dogs of all sizes on leashes
Comfortable working around pet hair and dander
A passion for animals
Ability to work a flexible schedule including weekends and holidays
No experience necessary!

Responsibilities

Greet clients and check in their pets for services such as boarding, training, grooming, or daycamp
Listen carefully to ensure each pets instructions and needs are communicated correctly
Take reservations, answer questions, and resolve concerns both in person and over the phone
Keep accurate and organized records on all incoming and outgoing clients
Process payments for services
Ensure pet is placed accurately for their services
Maintain a clean and well prepared lobby for clients and their pets
May be cross-trained in other departments