Customer Service Representative

Million Air - Yuma • Yuma, AZ

6d • Onsite

About The Position

The Customer Service Representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with customers, pilots, and team members within the customer service department. Our motto, "We are Ladies and Gentlemen, serving Ladies and Gentlemen", is evident in every interaction with our customers, co-workers, and team mates. We strive to find the best and brightest talent for each position within our organization, enabling the unique qualities of each individual to shine and compliment the entire team.

Requirements

• Customer service experience preferably in the service industry
• High School Diploma or equivalent
• Ability to work evenings and weekends
• Acceptable driving record
• Ability to pass a background check
• Naturally outgoing/extroverted
• Communicate with customers and employees in person, on phone, and through radio communications
• Strong computer skills including Microsoft office products and point of sale programs
• Basic mathematical knowledge
• Must be able to operate a motor vehicle and be insurable by Company insurance policy (Requires clean driving record)

Nice To Haves

• Outstanding smile
• Positive, up-beat person
• Provide personalized service that creates customer loyalty
• Sense what another person wants and needs before they ask
• Live up to your commitments
• Like a fast-paced work environment
• Excited to provide a level of customer service unrivaled by the competition

Responsibilities

• Greet customers in a friendly, professional manner
• Provide concierge services to pilots and customers including making reservations as required
• Invoicing for services rendered to customers and pilots
• Proactive preparation for all incoming aircraft
• Provides timely feedback to the company regarding service failures or customer concerns
• Partner with line service team to meet and exceed customer's service expectation
• Maintain neat work area at all times to include front desk, lobby, and all FBO amenities

Benefits

• Matching 401k program
• Paid Time Off (PTO)
• Medical, Dental, and Vision coverage
• Performance-based bonuses
• Hourly rate increases after 3 months and 6 months
• Available overtime
• Meal discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED