Customer Service Representative

Ametek WP•Nesquehoning, PA

17h•Onsite

About The Position

Responsible for supporting customer accounts through coordination of manufacturing orders, inventory management, scheduling support, and customer communication. This role serves as a primary point of contact between customers and internal teams to ensure accurate order processing, inventory control, and timely information flow.

Requirements

MRP systems and inventory management principles
Computer proficiency, including data entry and reporting
Strong written and verbal communication skills
Strong interpersonal skills with the ability to interact diplomatically with customers and internal teams
Time management and organizational skills
Strong reasoning skills with the ability to analyze data, identify issues, and draw valid conclusions
Minimum of three years of experience in a manufacturing environment
Experience supporting customer accounts, inventory, or production coordination

Nice To Haves

Utilize customer MRP systems, such as SAP, when applicable

Responsibilities

Receive manufacturing orders and enter them into the MRP system
Review customer purchase orders and applicable terms
Assist with production scheduling activities
Coordinate with customers to ensure raw materials are available for production runs in a timely manner
Create and maintain bills of materials within the MRP system
Coordinate with production and quality personnel to ensure product formulas and inspection plans are received prior to production runs
Issue inventory transactions in the MRP system and perform required material consumption transactions
Bill and invoice customer orders as applicable
Calculate production yields
Prepare and distribute daily and monthly production reports as required
Utilize customer MRP systems, such as SAP, when applicable
Complete customer physical inventories and maintain customer inventory records
Communicate inventory data and status information to customers as required
Complete required filing and documentation for customer accounts
Compile consumption and inventory reporting data
Perform cycle counts
Coordinate customer shipment requirements in conjunction with the warehouse team
Coordinate proper customer material storage within warehouse areas
Attend and participate in customer meetings, audits, and conference calls as required
Maintain open communication with customers to ensure timely exchange of scheduling, inventory, and production information
Perform additional duties as assigned by management
All employees are responsible for complying with applicable health, safety, and environmental requirements relevant to their role.