Customer Service Representative

TransPerfect•El Paso, TX

20d•Onsite

About The Position

Customer Service Representatives are responsible for processing in-bound calls with third party client displaying great customer service skills to ensure highest level of customer satisfaction. Our Customer Service Representatives are enthusiastic and motivated. We are a team, working together in an organized and structured environment that thrives on employees who work with integrity, honesty, punctuality, and leadership.

Requirements

High School Diploma or General Equivalency Diploma required; 18 years or older
1 year of Customer Service experience, or Call Center experience, and desktop applications experience
Minimum 1 year experience working with mobile phones, either in a technical support role or service capacity
Schedule Flexibility
Effective communication and literacy skills.
Ability to read scripted responses naturally, with confidence and accuracy
Computer Skills – basic navigation and typing skills
Communication tools – Teams, Outlook
Time management
Ability to work with challenging customers and maintain positive experience on each call
Pre-employment background check and drug screen is required.

Responsibilities

Processing in-bound calls with third party client displaying great customer service skills to ensure highest level of customer satisfaction.
Explaining cellular phones, billing, or answering general questions from customers.
Assisting with tasks such as changing a SIM card, downloading apps, or adding contacts to their phone.
Answering inbound calls from customers ranging from billing to technical support.
Providing clear and accurate information using a multitude of resources.
Engaged with their PC throughout the duration of shift doing data entry, look-up and corresponding tasks.
Ensuring PCI (Payment Card Industry) compliance.
Following scripts and processes to ensure compliance with local, state and federal wireless standards and requirements.