Customer Service Representative

HireNow Staffing•Tualatin, OR

14d•Onsite

About The Position

HireNow Staffing is actively recruiting a seasoned, highly skilled Customer Service Representative to join one of our valued client partners in Tualatin, Oregon. This full-time onsite opportunity is ideal for a customer-focused professional with experience supporting industrial customers, inside sales, and order management. The successful candidate will serve as a trusted resource for customers by providing exceptional service, processing orders accurately, preparing quotations, and partnering with outside sales to deliver effective MROP (Maintenance, Repair, Operations, and Production) solutions. This role requires excellent communication skills, strong attention to detail, and the ability to thrive in a fast-paced industrial distribution environment.

Requirements

High School Diploma or GED
Previous inside sales or customer service experience
Strong data entry and computer proficiency
Excellent organizational, multitasking, and time management skills
Strong verbal and written communication abilities
Ability to prioritize multiple customer requests in a fast-paced environment
Ability to work onsite in Tualatin, Oregon
Ability to lift up to 30 pounds when required
U.S.-based applicants only
Must be authorized to work in the United States

Nice To Haves

Three or more years of experience within metalworking, industrial distribution, or industrial supply
Experience supporting MROP products and industrial customers
Experience using Profit 21 (P21) ERP software
Familiarity with inventory management and order fulfillment processes
Strong problem-solving abilities with a customer-first mindset
Experience supporting outside sales representatives
Ability to build long-term customer relationships through outstanding service

Responsibilities

Respond promptly to customer inquiries regarding products, pricing, inventory availability, shipping status, and order information
Process customer orders accurately via phone, email, and other communication channels
Prepare competitive quotations while ensuring pricing accuracy
Enter and maintain customer sales information within company systems
Source products that meet customer specifications and application requirements
Collaborate closely with the outside sales team to support customer accounts and business growth
Verify order accuracy before processing to ensure customer satisfaction
Maintain organized customer records and documentation
Assist with inventory-related inquiries and coordinate with warehouse personnel as needed
Perform occasional warehouse-related duties, including lifting materials up to 30 pounds
Deliver exceptional customer service while maintaining professionalism and responsiveness