Non-Mechanical Customer Service
Amynta Group•Schaumburg, IL
About The Position
The Customer Service Representative is responsible for providing effective customer service for all incoming calls in a call center environment by using excellent, in-depth knowledge of company products and services, as well as, communicating effectively with team members.
Requirements
- Excellent, in-depth knowledge of company products and services
- Effective communication skills with team members
Responsibilities
- Handle incoming calls regarding inquiries about status of claims for GAP, Excess Wear, Paint & Interior and ETCH.
- Record phone interaction by documenting detail notes and comments into the SCS system
- Provide accurate claim information to dealers, agents, lienholders and customers
- Enter concise claim notes into the SCS system
- Split PDF files into individual documents and attach them in the appropriate section located within the claim
- Determine if all required claim documents are accurate and legible to properly adjudicate the claim
- Initiate automated claim payment letters, and follow-up letters to customers and lenders
- Create claim denial letters
- Communicate with dealers, lienholders, and customers on claim payment issues using system generated letters
- Process GAP settlement breakdowns received from insurance carriers
- Process Open Claim reports to verify status of claims
- Perform other duties as assigned
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
