Customer Service Representative (Onsite)

Labcorp•Burlington, NC

1d•Onsite

About The Position

Labcorp is seeking an on-site Customer Service Representative to join our team in Burlington, NC. This role acts as a liaison between Labcorp, the customer base, and patients, resolving routine customer requests regarding products or services via inbound/outbound calls or the internet. The representative will speak with customers courteously and professionally, inquire about their needs, and provide additional customer education. They will also qualify and establish new customers, research complex issues using multiple databases, and notify clients of test results accurately and in a timely manner. Additional duties include reviewing test forms for accuracy, reporting discrepancies, and performing administrative support for medical record management, CRM data maintenance, and internal records to ensure HIPAA compliance. At Labcorp, we are passionate about helping people live happy and healthy lives by providing vital information that helps clients and patients understand their health. Join us and discover a path filled with opportunities for growth, continuous learning, professional challenges, and the chance to make a real difference.

Requirements

High School Diploma or equivalent
3 months or more of customer service experience

Nice To Haves

Associate's degree
3 months or more of contact center or call center environment
3 months or more of healthcare industry experience, such as a physician's office or a hospital
Bilingual in Spanish
Proficient with Microsoft Office programs
Experience with Salesforce.com and/or Laboratory Information Systems
Possess a high level of professionalism and a strong customer service orientation
Ability to work independently and within a team environment
High level of attention to detail with the ability to prioritize and multitask
Ability to work in a fast paced production environment and meet established turn-around times
Strong communication skills; both written and verbal
Ability to handle the physical requirements of the position
Flexibility to work overtime or other shifts depending on business needs

Responsibilities

Act as a liaison between Labcorp, the customer base and patients
Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet
Speak with customers in a courteous, friendly, and professional manner using protocol procedures
Inquire, clarify, and confirm customer requirements and understanding of the solution
Provide additional customer education and information as needed
Qualify and establish inbound new customers requesting Labcorp's products and services
Work in multiple databases to research complex issues and questions
Notify clients of test results in a timely and accurate manner
Review test forms for accuracy and report any discrepancies
Participate in activities designed to improve customer satisfaction and business performance
Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance