Customer Service Representative - Call Center CSR

Mario Purchaser LLC • Tampa, FL

133d • $17 - $20 • Onsite

About The Position

Acree Plumbing Air and Electric has been in business since 1967 and proudly services the Tampa community and surrounding counties. They offer same-day service from top-notch technicians and unparalleled customer service. Acree believes that employees who are well taken care of will, in turn, take great care of their customers.

Requirements

• High school diploma or equivalent.
• 3+ years of customer service experience (home services or call-center experience preferred).
• Proficient in Microsoft Office Suite.

Nice To Haves

• Associate degree or higher.
• Sales experience a plus.

Responsibilities

• Convert inbound calls and web leads into booked appointments to help meet team and individual goals.
• Identify customer needs, answer questions, and overcome objections with professionalism and empathy.
• Accurately record customer details in the service database and maintain clear, organized documentation.
• Communicate effectively with dispatchers and service technicians to ensure seamless scheduling.
• Provide outstanding service on every call — from first contact to follow-up.
• Manage multiple lead sources, including web inquiries and answering service messages.
• Perform opening and closing duties and support daily office operations.
• Work collaboratively across departments to ensure every customer receives top-tier service.
• Distribute schedule updates and route changes to the service team as needed.
• Follow all company and safety best practices.

Benefits

• Weekly Pay
• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Short-Term & Long-Term Disability
• Life Insurance
• Paid Time Off (PTO) & Paid Holidays
• Employee Assistance Program (EAP)
• Ongoing Training and Career Development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED