Customer Service Representative - Call Center CSR

Mario Purchaser LLCTampa, FL
$17 - $20Onsite

About The Position

Acree Plumbing Air and Electric has been in business since 1967 and proudly services the Tampa community and surrounding counties. They offer same-day service from top-notch technicians and unparalleled customer service. Acree believes that employees who are well taken care of will, in turn, take great care of their customers.

Requirements

  • High school diploma or equivalent.
  • 3+ years of customer service experience (home services or call-center experience preferred).
  • Proficient in Microsoft Office Suite.

Nice To Haves

  • Associate degree or higher.
  • Sales experience a plus.

Responsibilities

  • Convert inbound calls and web leads into booked appointments to help meet team and individual goals.
  • Identify customer needs, answer questions, and overcome objections with professionalism and empathy.
  • Accurately record customer details in the service database and maintain clear, organized documentation.
  • Communicate effectively with dispatchers and service technicians to ensure seamless scheduling.
  • Provide outstanding service on every call — from first contact to follow-up.
  • Manage multiple lead sources, including web inquiries and answering service messages.
  • Perform opening and closing duties and support daily office operations.
  • Work collaboratively across departments to ensure every customer receives top-tier service.
  • Distribute schedule updates and route changes to the service team as needed.
  • Follow all company and safety best practices.

Benefits

  • Weekly Pay
  • Medical, Dental, and Vision Insurance
  • 401(k) with Company Match
  • Short-Term & Long-Term Disability
  • Life Insurance
  • Paid Time Off (PTO) & Paid Holidays
  • Employee Assistance Program (EAP)
  • Ongoing Training and Career Development
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