Customer Service Representative

Allen Lund Company, Inc.•La Canada Flintridge, CA

2d•Onsite

About The Position

Allen Lund Company, a growing transportation brokerage company founded in 1976, is seeking exceptional people to join their fast-paced, challenging, team-oriented work environment. The company fosters personal growth and commitment, values its diverse workforce for delivering outstanding customer service, and is committed to hiring, developing, and retaining the best employees. Management provides an open and innovative environment that promotes professional and personal growth, resulting in a high employee retention rate.

Requirements

Self-motivated, enthusiastic team player who excels in a fast-paced environment.
Excellent and effective communication skills.
Strong customer service orientation and excellent work ethic.
Demonstrate effective negotiation and problem-solving skills, and the ability to handle conflict.
Excellent time-management skills with the ability to multitask.
Highly organized and detail-oriented, with the ability to quickly process information and make decisions.

Nice To Haves

Experience in Freight Brokerage/customer service is a plus.

Responsibilities

Provide daily service reports and manage and update the DSR for problem loads company-wide.
Coordinate bidding on off contract with value-added service.
Coordinate optimal loading and delivery patterns and times utilizing management insight to minimize time and miles traveled with regards to the customer, advising if a load is manageable.
Manage and distribute both produce EDI loads and produce manual tenders to various offices.
Maintain and increase ALC’s image and reliability with customers.
Communicate with traffic departments on daily issues.
With management approval and oversight, determine a "fair" price to charge the customer.
Communicate product compatibility and shipping requirements for dry loads and temperature requirements and maintenance when handling produce loads, with management oversight.