Customer Service Representative

Pregis•Granite Falls, NC

8d•Onsite

About The Position

Pregis is hiring a Customer Service Representative to join their team. Pregis is a packaging company focused on protecting what matters and committed to sustainable growth through innovation and customer-centric solutions. They operate in various high-growth industries and value innovation, customer focus, integrity, teamwork, and collaboration. The Customer Service Representative will report to the Regional Customer Service Manager and be responsible for sales and service support of an assigned area in a fast-paced, adaptive environment.

Requirements

Excellent verbal and written communication and telephone skills
Proficiency with computers (Microsoft Office 365, SAP)
Excellent organizational/prioritization skills
Solutions oriented
Results focus
2-to-4-year degree desirable, or related years of experience
2 to 4 years’ experience in customer service, business/marketing or related field
Manufacturing background preferred
SAP experience recommended

Responsibilities

Provide in-house contact for Regional Account Managers, RTU Managers and Account Managers.
Service all needs of Pregis Corporation customers with primary responsibility for assigned areas.
Acquire and maintain product and technical knowledge.
Develop and maintain customer contacts and administer service policies.
Work with Inside Sales, PQA’s, and AMs on customer pricing.
Process orders, sample requests, etc., and maintain related information within the appropriate computer system.
Manage heavy call volume and high email traffic to support customers.
Complete written documentation such as credits, debits, complaints, quotes, etc.
Provide price quotes according to established limitations.
Update and maintain price pages as needed.
Maintain a professional atmosphere and relationship with internal personnel and customers to fulfill customer expectations.
Work with Scheduling and Shipping to ensure orders ship on time and expedite orders when necessary.
Administer assigned customer requests.
Develop and maintain a relationship with customer base to retain/build business.
Develop and maintain a partnership with the outside Account Managers to build the business.
Perform inside sales functions when necessary.
Adhere to company policies and procedures.
Maintain a satisfactory level of knowledge on new and existing trends within the customer service industry.