Customer Service Representative (Loan Consultant I)
About The Position
The Loan Consultant I provides an exceptional customer experience by offering personal loan solutions. The role focuses on building a customer base through sales, loan extensions, and merchant referrals. Success is measured by customer experience, business generation, compliance, achievement of monthly goals, and accuracy. The position involves assisting customers in person and by phone, processing loan-related transactions and documentation, marketing branch products and services, and helping maintain branch records and operations. The role is based in an office environment.
Requirements
- High school diploma or GED from an accredited institution.
- 0–2 years of consumer finance or related experience.
- Cash-handling, computer, and customer service skills.
- Ability to work with minimum supervision.
- Excellent communication skills.
- Proficient working knowledge of Microsoft Windows, Excel, and Word applications.
Nice To Haves
- Associate or bachelor’s degree.
- Bilingual in Spanish and English.
Responsibilities
- Greet, assist, and solicit individuals visiting the office or calling by phone.
- Receive and process credit and employment verifications, and record information obtained.
- Process payments and distributions.
- Make recommendations regarding loan approvals; approve loans up to established lending limits and complete loan closings.
- Handle account activities related to collection accounts, including phone calls and face-to-face communications with customers.
- Prepare reports, correspondence, and transaction documentation, and record and file documentation.
- Operate the cash drawer, process bank deposits, maintain records and balances, and close the branch.
- Actively market all branch products and services to individuals.
- Perform other duties as assigned by management.
Benefits
- Medical, dental, and vision benefits for employees and dependents.
- Paid time off.
- Paid holidays.
- 401(k).
- Life insurance.
- Long-term disability.
- Tuition assistance.
- Employee assistance program.
- Optional critical care, auto, home, and pet insurance, as well as other ancillary insurance options.
- Quarterly incentive compensation based on individual and company performance guidelines.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
