Customer Service Representative (Loan Consultant I)

Lendmark Financial Services•Asheville, NC

5d•Onsite

About The Position

The Loan Consultant I provides an exceptional customer experience while offering personal loan solutions. The position builds a customer base through sales, loan extensions, and merchant referrals. Success is based on customer experience, business generation, compliance, meeting monthly goals, and accuracy. The role works in an office environment.

Requirements

High school diploma or GED from an accredited institution.
0–2 years of consumer finance or related experience.
Cash-handling, computer, and customer service skills.
Ability to work with minimum supervision.
Excellent communication skills.
Proficient working knowledge of Microsoft Windows, Excel, and Word.

Nice To Haves

Associate or bachelor's degree.
Bilingual Spanish/English.

Responsibilities

Greet, assist, and solicit individuals visiting the office or calling by phone.
Receive and process credit and employment verifications, and record the information obtained.
Process payments and distributions, make recommendations regarding loan approvals, approve loans up to established lending limits, and complete loan closings.
Handle account activities related to collection accounts, including phone calls and face-to-face communications with customers.
Prepare reports, correspondence, transaction documentation, and records; file documentation.
Operate the cash drawer, process bank deposits, maintain records and balances, and close the branch.
Actively market all branch products and services to individuals.
Perform other duties as assigned by management.

Benefits

Medical, dental, and vision benefits
Paid time off
Paid holidays
401(k)
Life insurance
Long-term disability
Tuition assistance
Employee assistance program
Optional critical care, auto, home, and pet insurance, along with other ancillary insurance options
Quarterly incentive compensation based on individual and company performance guidelines