Customer Service Representative

Waste Connections

12d•$20 - $22•Onsite

About The Position

Cascade Disposal, a Waste Connections company, is seeking a high-energy Customer Service Representative to join their team in Bend, Oregon. This role involves handling a high volume of customer interactions via phone, email, and in-person, providing information about services and rates, processing payments, and managing service orders. The position requires strong computer skills, excellent communication, and the ability to work effectively in a fast-paced, call center environment. Waste Connections is committed to promoting from within and offers opportunities for professional development.

Requirements

2 years of Customer Service experience in a high call volume atmosphere.
Arithmetic skill needed to calculate rate adjustments for discounted or partial service.
Knowledge and skill to accurately input into a computer, including ten key entry, work order, billing and credit posting information.
Typing and 10-key skills are required.
At least 50-60 WPM Typing Speed.
Excellent organization and communication skills.
Ability to analyze and solve problems.
Gather data, compile information, and prepare reports.

Nice To Haves

Experience with MS Word, Excel, and Email preferred.

Responsibilities

Answers high volume incoming calls from customers.
Responds to voicemail & email inquiries from customers.
Provides information to the public regarding company services and rates.
Receives cash and electronic payments from customers.
Works in conjunction with other departments to resolve customer disputes.
Communicates with customers and completes orders such as starting, stopping, or changing service.
Accurately records & documents communications with customers.
Prepares customer work orders, posts those orders to customer accounts, and assures timely communication of work orders to drivers.
Determines charges for service requested and takes payments.
Effectively navigates company specific computer operational systems.
Demonstrates effective use of software applications, at a minimum MS Word and Excel proficient.
Works in a fast-paced environment while maintaining high levels of detail.
Performs various office tasks in other areas as needed.
Starts tasks independently, works well by oneself and with others.