Customer Service Representative

OMB Bank • Springfield, MO

10h • Onsite

About The Position

The Customer Service Representative must be friendly, energetic, personable, comfortable working in a professional environment, committed to delivering excellent customer service and respectful of the sensitive and confidential information they may encounter. The customer service representative will help individuals with their financial needs, resolve problems, and provide assistance and information regarding products and services by phone or electronic means. The role engages with customers by telephone, online chat, and interactive video.

Requirements

• High school diploma or equivalent, or combination of education and relevant experience
• A minimum of one year of clerical and customer service experience required
• Excellent customer service and strong communication skills
• Strong mathematical, problem-solving and computer skills
• Effective multi-tasking and organizational skills

Nice To Haves

• Basic knowledge of banking operations preferred

Responsibilities

• Help individuals with their financial needs
• Resolve problems
• Provide assistance and information regarding products and services by phone or electronic means
• Engage with customers by telephone, online chat, and interactive video
• Proactively cross-sell bank products & services

Benefits

• Excellent work environment where you are appreciated and recognized for your individual efforts and contributions
• Stability with a locally owned community bank that is growing and expanding in the region
• Paid Leave: PTO, Military, Bereavement, and Jury Duty
• Full and partially paid insurance plans: life w/ AD&D, and dental
• Cost friendly insurance: vision, critical illness, accident, supplemental life w/ AD&D
• 100% match of retirement savings (up to plan limit)
• Discounted financial service fees on select OMB products and services

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED