Customer Service Representative

UnitedHealth Group • Tampa, FL

1d • $16 - $29 • Hybrid

About The Position

Optum Care Delivery is seeking a Customer Service Representative to join their team. As part of the Optum Care Delivery organization, you will play an integral part of their vision to make healthcare better for everyone. This position is full time (40 hours / week), Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm MST. It may be necessary, given the business need, to work occasional overtime. They offer up to 90 days of paid training. External hires will need to be on-site for one and a half days for orientation. Internal hires will not need to complete orientation. The hours during training will be 8:00 am - 5:00 pm MST, Monday - Friday. Upon successful completion of the training period, employees may be eligible for a remote work schedule.

Requirements

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• 1+ years of experience in customer service environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
• Experience with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
• Ability to type 40 wpm
• Ability to work full time (40 hours / week), Monday - Friday. Employees are required to work an 8-hour shift schedule during our normal business hours of 8:00 am - 5:00 pm MST.

Nice To Haves

• 1+ years of health care experience
• 1+ years of call center experience
• Knowledge of Medical Terminology

Responsibilities

• Answer average of 60-80 incoming phone calls per day from customers and identify the type of assistance the customer needs
• Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
• Communicate directly with clinical staff for patient needs
• Medication refills, referral requests, chart troubleshooting
• Scheduling appointments for patients – entering and updating demographics
• Other tasks as needed

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED