Customer Service Representative

Beth Israel Lahey Health

2d • $21 - $28 • Onsite

About The Position

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Assures a high-level of patient satisfaction with regard to customer service, quality of food, accuracy of menu, timeliness of tray delivery and pick up, among other services by the department. Performs clerical and computer duties in order to provide high-quality meal service to assigned patients.

Requirements

• Some High School required.
• 1-3 years related work experience required.
• Basic familiarity with computers. Ability to navigate at a basic level within web-based applications.

Nice To Haves

• Vocational or Technical training in Nutrition preferred.
• Knowledge of basic therapeutic diets and experience in hospital food service operations.

Responsibilities

• Answers and processes telephone calls in a polite and courteous manner when dealing with all customers of the Call Center.
• Explains diet and assists patient with appropriate selections.
• When needed, assists patients in their rooms with completion of their menus.
• Encouraging selections from the menu to ensure nutritionally balanced meals.
• Corrects patients' menus as needed to reflect changes in diet status.
• In event of manually taking diet orders, checks 24hr report sheet to assess changes in patient status which may affect accurate delivery of the meal (i.e. new admissions, discharges, transfers, etc).
• Communicates any special needs of patients or nursing to Food Service Manager, Dietitian or clinical nutrition department.
• Delivers patients' meals directly to the patients, or other Room Service Associates on the nursing units.
• Prepares the patients bedside table for meal delivery.
• Responds to questions from patients and /or family members regarding meals and/or menu selection process.
• Prepares floor stock sheets according to established par levels.
• Gathers, delivers and puts away floor supplies in the nursing units kitchen.
• Being sure to rotate stock and discard outdated perishables.
• Keeps nursing kitchens and kitchen equipment clean and organized fill out HACCP sheets.
• Mixes tube/special feedings according to item specific directions.
• Portions and labels tube/special feedings/supplements accurately.
• Maintains the clean and sanitary condition of the formulary room and equipment.
• Inventories supplements and formulary supplies in the store room prepares order list as necessary.

Benefits

• The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.
• Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED