Customer Service Representative

The Brella Co. • Costa Mesa, CA

7h • Onsite

About The Position

Join the Coolest HVAC & Plumbing Team in Orange County. Popsicle Air delivers heating, cooling, plumbing, and air quality services across Orange County. We're not your average HVAC company -- we're cooler. We're looking for a Customer Service Representative to be the first voice customers hear. When someone calls Popsicle Air, you are the company -- the reason they either book with us or keep dialing down the list.

Requirements

• 1+ years in a customer-facing phone role (CSR, call center, reservations, dispatch)
• Strong phone presence -- warm, confident, articulate, and comfortable leading conversations
• Ability to book appointments and convert inquiries
• Strong prioritization and multitasking skills
• Fast, accurate data entry with attention to detail
• Dependable and consistently present
• High school diploma or equivalent

Nice To Haves

• Experience in HVAC, plumbing, or home services
• ServiceTitan or similar field service platform experience
• Prior dispatch or scheduling experience
• Bilingual (English/Spanish)

Responsibilities

• Answer inbound calls live -- warmly, professionally, and with confidence
• Listen, guide the conversation, and book appointments (inbound sales focus)
• Recognize sales opportunities and route them to the Sales Representative
• Maintain the daily schedule in ServiceTitan; dispatch technicians in the field
• Proactively update customers on arrival windows and schedule changes
• Respond to texts, web inquiries, and social messages promptly
• Handle concerns with empathy and ownership; escalate when needed
• Make outbound calls for confirmations, reminders, and follow-ups
• Enter leads and customer data into ServiceTitan accurately
• Support general office operations: payments, invoicing, memberships, permits

Benefits

• $22 - $26/hour + monthly performance bonus
• Full-time, in-office (Costa Mesa, CA)
• Medical, dental, and vision coverage
• Paid time off and paid holidays
• Paid training and a clear growth path

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED