Customer Service Representative

Million Air - Syracuse•City of Syracuse, NY

19h•Onsite

About The Position

The Customer Service Representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with customers, pilots, and team members within the customer service department. Our motto, "We are Ladies and Gentlemen, serving Ladies and Gentlemen", is evident in every interaction with our customers, co-workers, and team mates. We strive to find the best and brightest talent for each position within our organization, enabling the unique qualities of each individual to shine and compliment the entire team.

Requirements

Customer focus- naturally outgoing/extroverted
Communicate with customers and employees in person, on phone, and through radio communications
Strong computer skills including Microsoft office products and point of sale programs
Basic mathematical knowledge
Must be able to operate a motor vehicle and be insurable by Company insurance policy
High School Diploma or equivalent
Ability to work evenings weekends, and holidays
Acceptable driving record
Zero tolerance drug free employer includes pre-employment and random screening

Nice To Haves

Bi-lingual preferred
Previous Aviation Experience

Responsibilities

Greet customers in a friendly, professional manner
Provide concierge services to pilots and customers including making reservations as required
Invoicing for services rendered to customers and pilots
Record customer preferences in Million Air CSI system
Proactive preparation for all incoming aircraft
Provides timely feedback to the company regarding service failures or customer concerns
Partner with line service team to meet and exceed customer's service expectations
Keep hospitality bar stocked with snacks and beverages
Maintain neat work area at all times to include front desk, lobby, and all FBO amenities