About The Position
SIXT, a leading global mobility services provider, is looking for fluent German-speaking Customer Service Representatives to work remotely from Spain. In this role, you will assist customers with their rental experience, from trip planning to post-rental support, while delivering excellent service. The position offers the opportunity to join an international team, represent a premium global brand, and build a rewarding career from the comfort of your home. Ideal candidates are customer-focused, motivated, and passionate about helping people.
Requirements
- Native or near-native German speaker with fluent English skills (additional languages are a plus!).
- A genuine passion for service excellence and helping customers find the right solution.
- At least 1 year of experience in a customer-facing or service-oriented role.
- Solid knowledge of MS Office tools; experience with CRM systems is a plus.
- Strong verbal and written communication abilities, with a positive and professional tone at all times.
- Ability to work on a rotating schedule Monday to Sunday, fully from home, with a stable internet connection and a quiet workspace.
Nice To Haves
- Additional languages are a plus!
Responsibilities
- Act as the first point of contact for German-speaking customers, providing expert support before, during, and after the booking process.
- Handle customer inquiries efficiently and empathetically via phone and e-mail, ensuring a smooth and positive experience at every touchpoint.
- Engage customers with in-depth knowledge of SIXT's products, services, and mobility solutions to find the best fit for their needs.
- Increase customer satisfaction and loyalty through friendly, professional, and solution-oriented service.
- Identify and escalate complex cases when needed, collaborating closely with internal teams to ensure timely and accurate resolution.
- Contribute as an active team player, supporting administrative tasks and sharing knowledge to continuously improve team performance.
Benefits
- 100% Remote Work
- Access to Claude by Anthropic and SIXTgpt
- Exclusive discounts on SIXT rent, share, ride, and SIXT+
- Special deals on travel, tech, lifestyle and much more.
- International Environment
- Professional Growth
- Access to training, development resources
- Team Spirit
- Participate in engaging team-building activities, virtual events, and exciting global corporate gatherings.
- Stability & Purpose
- Join a globally recognised premium brand with over 110 years of history and a clear vision for the future of mobility.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
